8877 FAQ — all your questions answered in one place

No. Each person may only open one account. If multiple accounts belonging to the same person are detected, all accounts may be closed and balances forfeited. Please use your single account responsibly.

You can update your password and email directly from your account settings. To change core details such as your name or date of birth, you will need to contact the support team and may be required to verify your identity.

On the login page, click the "Forgot Password?" link. Enter your registered mobile number or email address. An OTP code will be sent — use it to set a new password. The entire process takes less than 2 minutes.

Yes, KYC (Know Your Customer) verification is required before making a withdrawal. You will need to submit a photo of your national ID or passport. This is for your own security — to ensure no one else can withdraw your funds.

After logging in, click the "Deposit" button. Choose your payment method — mobile banking or bank transfer. Enter the amount and follow the instructions. Your balance is typically updated within 5–15 minutes.

The minimum deposit amount depends on your chosen payment method. Mobile banking options generally have a lower minimum. Check the deposit page or contact support for the latest limits.

First, wait 5–15 minutes. If the issue persists, refresh the page. If it still isn't resolved, contact support with proof of payment (transaction ID / screenshot). Most cases are resolved within 1 hour.

No. Only deposits made from a payment method registered in your own name are accepted. Deposits sent from third-party accounts may be cancelled and your account may be temporarily suspended.

Withdrawal requests are typically processed within 24 hours of submission. Mobile banking withdrawals may be processed even faster. If KYC verification is incomplete, your first withdrawal may take longer.

The minimum withdrawal amount depends on the payment method you choose. Each payment option has its own limit. Visit the withdrawal page or contact support for the latest information.

In some cases, a request can be cancelled before processing begins. Once processing has started, however, cancellation is no longer possible. Contact support quickly to make a decision in time.

Bonus funds generally become withdrawable after the applicable wagering requirements have been met. Each bonus has its own terms — these are outlined in the bonus offer details. For more information, Terms and Conditions Read.

After your first deposit as a new member, the welcome bonus is automatically credited to your account. In some cases, a promo code may be required — this will be specified in the offer details.

A wagering requirement is the number of times you must bet your bonus funds before you can withdraw them. For example, a 10x requirement means a BDT 100 bonus requires BDT 1000 in total bets before withdrawal.

Cashback is typically awarded on a weekly or monthly basis. A percentage of your net losses during the period is returned to your account. Terms and conditions are stated in the bonus offer.

Every bonus has an expiry period. If the wagering requirements are not met within that period, the bonus balance is automatically forfeited. After claiming a bonus, check the expiry date and plan accordingly.

8877 offers: Live Casino (Baccarat, Roulette, Blackjack), slots (500+ machines), fish games, Sports Betting (cricket, football, badminton), and virtual games. All games are playable on both mobile and desktop.

Yes. 8877's Live Casino features real human dealers, with games conducted via live video streaming directly from a professional studio.

If you get disconnected, the game will generally pause automatically. Once you reconnect, you can continue from where you left off. If anything is affected, the support team will review the game log and resolve the issue.

All 8877 games are optimized for mobile browsers, with smooth performance on both Android and iOS devices. For the best experience, use a 4G or Wi-Fi connection.

Yes. 8877 uses SSL 256-bit encryption — all transactions and personal data are fully encrypted. The platform operates under an international gaming licence. Your funds and information are completely secure.

Change your password immediately and log out of all devices. Then contact support — they will review your account activity log and investigate. Enable 2FA going forward to keep your account secure.

Account settings or Responsible Gaming You can enable deposit limits, session time limits, reality checks, and self-exclusion directly from the page. You are encouraged to make use of these tools.

8877 will never ask for your password, OTP, or personal information via email or chat. If you receive any such message, it is a phishing attempt. Do not click the link — report it to our support team immediately.